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Sab Estate Agent makes every reasonable effort to ensure that the information on this website is accurate, up to date, and complete at the time of publication. However, no guarantees or warranties (express or implied) are given regarding the accuracy, timeliness, or completeness of the information provided.

To the fullest extent permitted by law, Sab Estate Agent accepts no liability for any loss or damage arising directly or indirectly from the use of, or reliance on, information contained on this website or on any external websites linked from it.

Sab Estate Agent does not guarantee that this website will be free from errors, defects, or viruses.

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Regulatory Information

Sab Estate Agent is a trading name of Sab Estate Agent Ltd, registered in England and Wales.

Registered Office:
429C Uxbridge Road
London
W5 3NW

Company Number: 10639611

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Redress Scheme Membership

We are members of the following government-approved redress schemes:

Estate Agency (Sales) Services

The Property Ombudsman (TPO)

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Lettings & Property Management Services

Property Redress Scheme (PRS)

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If you have a complaint, please raise this with us in the first instance in accordance with our internal complaints procedure.

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If your complaint relates to:

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• Sales services and you remain dissatisfied after completing our complaints process, you may refer the matter to The Property Ombudsman (Membership No: D14497)

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• Lettings or property management services and you remain dissatisfied, you may refer the matter to the Property Redress Scheme

Contact Details

The Property Ombudsman (Sales)

PO Box 7169
Poole
BH15 9EL

Email: complaints@tpos.co.uk
Website: www.tpos.co.uk

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Property Redress Scheme (Lettings & Management)

Limelight
1st Floor
Studio 3
Elstree Way
Borehamwood
Hertfordshire
WD6 1JH

Email: info@propertyredress.co.uk
Phone: 0333 321 9418

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In-House Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us improve our standards.

If you have a complaint, please put it in writing to:

admin@sabestate.com

Please include as much detail as possible.

We will then respond in line with the following timeframes:

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Step 1 – Acknowledgement

We will acknowledge receipt of your complaint within 7 working days of receiving it and provide a copy of this complaints procedure.

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Step 2 – Investigation

Your complaint will then be investigated by the relevant office manager who will review your file and speak to the member of staff involved.

A formal written outcome of our investigation will be sent to you within 15 working days of our acknowledgement.

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Step 3 – Senior Review

If you remain dissatisfied, you may contact us again and request a further review by a senior member of staff.

We will write to you within 15 working days of receiving your request for review, confirming our final viewpoint.

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Step 4 – Independent Redress

If you remain unhappy after completing our complaints procedure:

• Complaints relating to sales services may be referred to The Property Ombudsman

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• Complaints relating to lettings or property management services may be referred to the Property Redress Scheme

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Before referring a complaint to The Property Ombudsman, you must:

• Allow us 8 weeks from the date of your written complaint to investigate and respond

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• Refer the complaint within 12 months of our final viewpoint letter

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Redress Scheme Contact Details

The Property Ombudsman (Sales)

PO Box 7169
Poole
BH15 9EL

Email: complaints@tpos.co.uk
Website: www.tpos.co.uk

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Property Redress Scheme (Lettings & Management)

Limelight
1st Floor
Studio 3
Elstree Way
Borehamwood
Hertfordshire
WD6 1JH

Phone: 0333 321 9418
Email: info@propertyredress.co.uk

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Client Money Protection

Sab Estate Agent is a member of the UKALA Client Money Protection Scheme.

All client money received in the course of lettings and property management is protected under this scheme.

Client funds, including rent, deposits, and other monies, are held in a designated client account and kept separate from business operating funds.

Client money is handled in accordance with UKALA scheme rules and relevant UK legislation.

Our Client Money Protection Measures Include:

• Client money held in a designated client account

• Separation of client funds from business funds

• Restricted access to authorised staff only

• Regular reconciliation and transaction monitoring

• Tenancy deposits protected in a government-approved scheme such as the Deposit Protection Service (DPS)

For more information visit:
https://www.ukala.org.uk/

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Professional Indemnity Insurance (PI)

Sab Estate Agent is a member of both:

• The Property Redress Scheme (PRS)

• The Property Ombudsman (TPO)

We also maintain Professional Indemnity Insurance with Hiscox to cover liabilities arising from our professional services.

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Client Money Handling Procedure

1. Client Money Definition

Client money means any money held by Sab Estate Agent on behalf of landlords, tenants, contractors, or applicants during lettings or property management activity.

This includes:

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Rent

Deposits

Holding deposits

Maintenance funds

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All client money is handled in accordance with UK Client Money Protection requirements.

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2. Client Money Protection Membership

Sab Estate Agent is a member of the UKALA Client Money Protection Scheme.

Client money held by the agency is protected under this scheme and insured by Hiscox.

3. How Client Money Is Held

All client money is held in a designated client account with a UK bank authorised and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

Key Features

One general pooled client account is used

Client funds are ring-fenced from business funds

The account is controlled solely by Sab Estate Agent

No client money is mixed with company operating funds

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4. Access and Control of Funds

Access to the client account is strictly controlled.

• Only authorised senior staff have access

• Access is limited according to job role

• Internal authorisation is required before payments are released

• Dual control procedures are used where required

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5. Receipt and Processing of Funds

• Payments received by bank transfer are recorded immediately

• Funds are allocated to individual client ledgers

• Rent payments are usually received by standing order

• Cash payments are not accepted

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6. Payment of Client Money

Payments from the client account may include:

• Rent payments to landlords

• Contractor invoices for approved works

• Refunds to tenants or applicants

• Deposit transfers

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Payments are only processed once cleared funds are available.

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7. Deposits

Tenant deposits are:

• Typically equivalent to 5 weeks’ rent

• Protected in an authorised tenancy deposit scheme such as the DPS

• Protected within the required legal timeframes

In some cases, deposits may be transferred to landlords for protection under an approved scheme.

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8. Interest on Client Money

• Interest earned on client accounts may be retained by Sab Estate Agent unless otherwise agreed in writing

• Interest is not distributed unless contractually agreed

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9. Reconciliation of Accounts

Client accounts are reconciled regularly to ensure accuracy.

• Bank reconciliations are carried out monthly

• Client ledgers are reviewed against bank balances

• Discrepancies are investigated promptly

• Reconciliations are reviewed and approved by senior staff

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10. Maintenance & Contractor Payments

Where maintenance funds are held:

• Funds may remain in the client account until works are completed

• Contractor invoices are paid directly from the client account

• Payments are released only after verification and authorisation

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11. Unidentified Funds

Funds that cannot immediately be allocated are:

• Placed in a suspense record

• Investigated to identify the source

• Returned where possible

• Managed in accordance with compliance procedures

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12. Record Keeping

Sab Estate Agent maintains records of:

• Client money transactions

• Individual client ledgers

• Deposit protection confirmations

• Payment authorisations

• Reconciliation records

All records are retained in accordance with legal and regulatory requirements.

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13. Compliance Statement

Sab Estate Agent operates client money handling procedures designed to ensure:

• Full protection of client funds

• Separation of client and business money

• Transparent and traceable accounting

• Compliance with UK Client Money Protection regulations

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Deposit Protection Scheme (DPS)

Sab Estate Agent is a member of the Deposit Protection Scheme (DPS).

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Information Commissioner’s Office (ICO)

Sab Estate Agent is registered with the Information Commissioner’s Office (ICO).

ICO Registration Number: ZA348557

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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VAT Information

Sab Estate Agent is VAT registered.

All fees charged are subject to VAT at the prevailing rate.

VAT Registration Number: 263126032

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Referral Fees

Sab Estate Agent does not accept referral fees from subcontractors or third parties in connection with the services it provides.

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Anti Money Laundering (AML)

Sab Estate Agent is committed to full compliance with all applicable Anti Money Laundering regulations in the United Kingdom, including:

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• The Money Laundering Regulations 2017

• The Sanctions and Anti-Money Laundering Act 2018

We maintain robust procedures to prevent money laundering and terrorist financing.

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Identity & Due Diligence Checks

We may request documentation including:

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• Proof of identity

• Proof of address

• Source of funds information

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These checks may apply to buyers, sellers, landlords, and tenants where required.

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All information is handled securely and in accordance with data protection legislation.

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Sab Estate Agent is registered for Anti Money Laundering supervision with HM Revenue and Customs and maintains strict internal policies and staff training procedures.

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We reserve the right to refuse any transaction where satisfactory due diligence cannot be completed or where suspicious activity is identified.

Where legally required, concerns may be reported to the relevant authorities without notifying the client.

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For further information regarding our AML procedures, please contact our office.

Additional Information

• Rent is charged as agreed in the tenancy agreement and payable monthly

• Tenancy deposits are protected in a government-authorised tenancy deposit scheme such as the DPS

• All charges comply with the Tenant Fees Act 2019

More information about UKALA Client Money Protection:
https://www.ukala.org.uk/

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London Landlord Accreditation Scheme (LLAS)

Sab Estate Agent is a member of the London Landlord Accreditation Scheme (LLAS).

We provide information and guidance to landlords regarding recognised industry accreditation schemes.

Further information about LLAS can be found at:
https://www.londonlandlords.org.uk/